Frequently Asked Questions

Full face masks cover both the nose and mouth and are often chosen by users who breathe through the mouth. Nasal masks cover only the nose. Nasal pillow masks seal at the nostrils and are usually smaller and more minimal-contact.

Many mouth breathers choose a full face mask because it covers both the mouth and nose. Some nasal mask users may also use a chin strap, but this depends on comfort and therapy setup.

Side sleepers often prefer compact masks, nasal pillow masks or masks with low-profile frames. The best choice depends on your breathing style, pressure setting, face shape and comfort preference.

Many masks have a manufacturer sizing guide or fitting template. If you are unsure, contact us before ordering and tell us the mask model you are considering.

Most standard CPAP masks connect to standard CPAP tubing, but there are exceptions, especially with travel CPAP systems or brand-specific mask packs. Always check compatibility before ordering.

In many cases, standard masks can be used with standard CPAP machines and tubing, but some accessories and travel systems may require specific parts. Contact us if you are unsure.

Mask leaks may happen because of wrong size, poor adjustment, worn cushion, stretched headgear, facial hair, sleeping position or incorrect mask type. Cleaning and replacing worn parts may help.

Not always. Overtightening can make leaks worse and cause discomfort. First check cushion placement, headgear adjustment, cleaning condition and whether the cushion is worn.

Yes. Contact us with your breathing style, current mask model, machine model and any comfort issues, and we can help point you toward suitable options.

Yes, if the cushion is available separately for your mask model. Many popular masks have replacement cushions sold separately.

Yes. Most cushions fit only specific mask models and sizes. A cushion from one mask usually will not fit another model, even from the same brand.

Check the exact mask model name and part name. If you are unsure, send us a photo of the mask or your previous order number and we can help identify the correct part.

Many users replace the silicone cushion every 1–3 months, depending on use and wear. Replace it sooner if it leaks, becomes cloudy, yellow, cracked, sticky or uncomfortable.

Headgear is usually replaced when it becomes stretched, loose, loses elasticity, or the Velcro no longer holds properly.

Replace tubing if it has cracks, holes, poor connection, unpleasant smell, visible wear or moisture problems that do not improve with cleaning.

Filters should be checked regularly and replaced when dirty, grey or clogged. Homes with dust, pets or smoke may require more frequent replacement.

If the package is unopened, unused and sealed, return eligibility may be reviewed according to our returns policy. Opened hygiene-sensitive parts are normally not returnable.

The cushion area that touches your face should be cleaned regularly, ideally daily, to remove facial oils, sweat and residue that may affect comfort and seal.

A weekly deep clean is recommended for most users. Separate the mask parts and wash them gently with mild soap and warm, drinking-quality water.

Yes, CPAP wipes can be useful for quick daily cushion cleaning. They do not replace periodic deeper cleaning with mild soap and water.

No. Avoid bleach, alcohol, antibacterial sprays, harsh chemicals, scented oils and abrasive cleaners unless specifically approved by the manufacturer.

Place washed parts on a clean towel and allow them to air dry away from direct sunlight and heat. Do not use the parts until fully dry.

Many users clean tubing weekly with mild soap and warm water. Heated tubing should always be cleaned according to the manufacturer’s instructions.

A weekly soak with 1 part white vinegar and 1 part water for around 15–20 minutes may help remove buildup. Rinse thoroughly afterward.

You can read our full mask cleaning and maintenance guide here: Mask Cleaning & Maintenance.

You may be able to place an order as a guest, but creating an account helps you view order history, manage subscriptions and collect loyalty points where available.

Contact us as soon as possible. If the order has already been processed, packed or shipped, changes may no longer be possible.

You should contact us immediately after placing the order. If the order has already been shipped, it may need to be handled according to the returns policy.

Your order number is included in your order confirmation email and may also be visible in your account order history if you created an account.

Yes. Invoices are usually issued after payment has been received and the order has been processed or prepared for dispatch.

Invoice changes may not always be possible after the invoice has been issued. Please make sure your billing details and VAT number, where applicable, are correct before placing the order.

Contact us before opening the product packaging. Opened hygiene-sensitive products may not be eligible for return, even if the wrong product was ordered by mistake.

CPAPmask.eu ships CPAP masks, machines, parts and accessories across Europe and to selected international destinations where delivery is available.

Yes. Once your order is dispatched, you will receive tracking information by email where tracking is available.

Delivery time depends on the destination, courier method, stock availability and customs where applicable. You can read the full shipping information page for estimated delivery times.

No. Shipments within the European Union are normally free from customs duties.

Yes. Local VAT, customs duties, handling charges or import fees may apply outside the European Union. These charges are determined by local authorities and are the customer’s responsibility.

No. Due to air transport regulations, CPAP batteries cannot be shipped by air. If express delivery is selected for an order that includes a battery, the shipping method may be downgraded and any shipping cost difference will be refunded.

If the package appears damaged at delivery, you should refuse delivery and ask the courier to record the damage. If you accept the parcel without reporting damage, damage claims may not be accepted.

You can read the full shipping page here: Shipping Information.

Usually no. For hygiene and health protection reasons, opened or used CPAP masks cannot normally be returned unless the product is confirmed faulty after inspection.

Hygiene-sensitive products include CPAP masks, cushions, tubing, filters, headgear, humidifier water chambers and any product that touches the face, skin, airway or therapy airflow.

You should contact us within 14 calendar days of delivery before sending anything back. Products must meet the return conditions.

The customer is usually responsible for arranging and paying return shipping, unless a different solution is confirmed by our team or required by applicable law.

Refunds are processed after the returned goods are received and inspected. The time for the money to appear depends on your bank or payment provider.

Contact us with your order number, a clear description and photos or video if possible. The product may need inspection before repair, replacement or refund can be confirmed.

If the product is unopened, unused and sealed, return eligibility may be reviewed. If the product has been opened, used, assembled or tested, hygiene restrictions may prevent return.

You can read the full policy here: Refund & Returns Policy.

Available payment methods are shown at checkout and may include card payments, PayPal, Mollie, bank transfer or other payment options depending on your country.

No. Full card details are handled by secure third-party payment providers. CPAPmask.eu does not store full card details on the website.

VAT treatment depends on the delivery country, customer type and applicable rules. The final calculation is shown at checkout where available.

Private customers residing outside the EU may be able to request a VAT refund through the VAT-free process if all timing and documentation requirements are met.

Yes. Registered customers may earn loyalty points for eligible purchases when logged in. Points can help reduce the cost of future eligible product purchases.

No. Loyalty points cannot be exchanged for cash, transferred, withdrawn or used for shipping, customs duties or external charges.

You can read the reward scheme page here: Reward Scheme.

Yes. You need a CPAPmask.eu account to manage subscription details, renewal dates, delivery information and cancellation options.

Yes. A subscription automatically creates renewal orders according to the frequency selected, unless you pause or cancel it before the renewal date.

Yes. You can cancel or pause the subscription through your account or by contacting support before the next renewal date.

If a renewal order has already been processed or shipped, cancellation may no longer be possible for that specific order. Future renewals can still be cancelled.

Eligible mask subscriptions may include free standard shipping according to the subscription terms and destination availability.

The subscription may be placed on hold until stock is available. If the product is discontinued, we may contact you about alternatives or cancellation.

You can read them here: Terms & Conditions for Mask Subscription.