General Information

At CPAPmask.eu, we are committed to providing our clients the best solution for an effective CPAP therapy. Apart from our Sales and Customer Service departments, our team consists of sleep specialists and technicians, offering you a complete and unique pre and after sales experience.

Our Mission

At CPAPmask.eu, we are dedicated to offering quality products at competitive prices with great support.

Shipping Information

Europe

  • Express: 1 – 3 working days (UPS or DHL courier)
  • Standard: 4 – 7 working days (UPS or DHL courier)
  • Free Shipping**: 7 – 12 days (UPS or DHL courier)

Worldwide

  • Express: 3 – 5 working days (UPS or DHL courier)
  • Standard: 5 – 12 working days (UPS or DHL courier)
  • Free Shipping**: 15 – 20 working days (UPS or DHL courier)

**Not available for overseas and where the economy solution is not possible.

Order processing typically takes 1-2 working days.

In some countries, Customs, Duties, or Handling charges may be applied by local authorities. We do not take any responsibility for these charges.

Returns & Refunds

To return or exchange an item, notify us within 14 days. Unopened and unused products can be returned, but hygiene products cannot be returned once opened or used. In case of faulty goods, contact us within 14 days for further instructions.

Refunds will be processed after inspection of the returned goods and may take up to 2-3 weeks to reflect in your account.

Notification System

Each order includes a tracking number for monitoring its delivery status. For assistance, please contact us.

Free Consultation

Our sleep technicians are available to assist you in managing your Sleep Apnea effectively.