Terms & Conditions | CPAPmask.eu

Agreement to These Terms

By accessing CPAPmask.eu, creating an account or placing an order, you agree to these Terms & Conditions.

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Using This Website

These terms apply to all visitors, customers and registered users of CPAPmask.eu. If you do not agree with these terms, you should not use this website or place an order through it.

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Medical Advice Disclaimer

Information on CPAPmask.eu is provided for general product and therapy information only. It is not medical advice and should not replace advice from a doctor, sleep specialist or qualified healthcare professional. If you are unsure whether a product is suitable for you, please consult your healthcare provider before purchasing.

Quick Terms Summary

Here are the main points customers should understand before ordering.

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Orders

Orders are accepted only after payment has been received and the order has been confirmed for processing.

Product availability may change
Prices may be updated
We may contact you for clarification

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Hygiene Products

CPAP masks, cushions, tubing, filters and similar products are subject to strict hygiene return rules once opened.

Medical-related products
Opened items may not be returnable
Customer safety comes first

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Shipping

Shipping times are estimates and may vary due to courier delays, stock availability, customs or destination country rules.

Tracking is provided when available
Non-EU import fees may apply
Incorrect addresses may cause charges

Orders & Order Acceptance

Placing an order through CPAPmask.eu means you are making an offer to purchase the selected products.

Order Processing

After you place an order, you may receive an automatic order confirmation email. This confirms that we received your order, but it does not always mean the order has been fully accepted, processed or shipped.

Payment must be completed
Stock availability must be confirmed
Order details may require verification
We may contact you if information is missing

Right to Refuse or Cancel

We reserve the right to refuse, cancel or refund an order when needed, including in cases of stock errors, pricing errors, payment problems, suspected fraud, incorrect customer information or delivery restrictions.

Pricing or stock errors
Payment authorization issues
Suspected fraudulent activity
Unsupported delivery destination

Product Information & Compatibility

We aim to provide accurate product descriptions, images, compatibility information and specifications. However, product packaging, design, accessories, country versions or manufacturer specifications may change without prior notice.

Product images may be illustrative.
Compatibility should be checked before ordering.
Customers are responsible for choosing the correct product, size, part or accessory.
If you are unsure, please contact us before placing your order.

Prices, VAT & Payments

Our online shop accepts payment methods shown at checkout.

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Payment Methods

Available payment methods may include card payments, PayPal, bank transfer, Mollie or other options displayed at checkout.

Payment options are shown at checkout
Orders are processed after payment
Bank transfer may take longer

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Invoices

Invoices are issued after payment has been received and the order is ready for dispatch or has been processed. Invoices are usually sent by email.

Invoice details must be correct
VAT number should be provided at checkout where applicable
Invoice changes may not always be possible later

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Currency & VAT

Transactions are processed in Euro unless otherwise displayed. VAT and taxes may vary depending on the delivery country and applicable rules.

EU VAT may apply
Non-EU import charges may apply
Currency conversion may depend on your bank

Shipping & Delivery

Shipping methods, delivery times and costs are shown during checkout where available.

Delivery Estimates

Delivery times are estimates only and may vary depending on order processing, courier performance, stock availability, holidays, customs clearance or other factors outside our control.

Tracking is provided when available
Courier delays may happen
Customs delays are outside our control

Read Shipping Info

Customer Delivery Responsibility

Customers are responsible for providing a correct and complete delivery address, monitoring tracking updates and being available to receive the parcel.

Incorrect address may cause extra charges
Uncollected parcels may be returned
Refused deliveries may have shipping deductions

Non-EU Customs & Import Charges

For shipments outside the European Union, local VAT, customs duties, import taxes, brokerage fees or handling charges may apply. These charges are determined by local authorities and are the customer’s responsibility.

Returns, Refunds & Hygiene Rules

Returns are subject to our Refund & Returns Policy and the special hygiene restrictions that apply to CPAP and medical-related products.

14-Day Return Request

Customers must contact us within 14 calendar days of delivery before sending any product back. Returns sent without prior approval may not be accepted.

Contact us before returning
Include your order number
Use tracked courier shipping

Read Returns Policy

Opened Hygiene Products

CPAP masks, cushions, tubing, filters, humidifier chambers and other products that touch the body or breathing system may not be returned once opened, used, assembled or tested, unless confirmed faulty after inspection.

Opened masks may not be returned
Used cushions may not be returned
Opened tubing and filters may not be returned

Warranty & Faulty Products

Warranty terms may vary by product type, manufacturer and product category.

Manufacturer Warranty

Products may be covered by the applicable manufacturer warranty. Warranty does not cover misuse, accidental damage, water damage, contamination, normal wear, consumables or damage caused by incorrect handling.

Manufacturer conditions apply
Proof of purchase may be required
Inspection may be necessary

Fault Inspection

If a product is reported as faulty, we may request photos, videos, serial numbers or return of the product for inspection. If no fault is found, return shipping or inspection-related costs may apply.

Contact us before sending products back
Provide clear issue description
Do not continue using unsafe products

Account Registration & Password Security

Some website features may require account registration. You are responsible for keeping your login details secure and for all activity under your account.

Provide accurate and complete account information.
Do not share your password with others.
Notify us if you suspect unauthorized account access.
Do not impersonate another person or use false information.

Website Use Rules

Customers and visitors must use CPAPmask.eu responsibly and lawfully.

Allowed Use

Browse products and information
Place genuine orders
Contact support for product or order help
Use your own accurate account details

Prohibited Use

Fraudulent orders or payment abuse
Attempting to disrupt website operation
Uploading harmful code or malicious content
Copying or exploiting website content without permission
Using false identity or misleading information

Intellectual Property & Third-Party Links

Website content and external links are governed by the rules below.

Intellectual Property

All website content, including text, images, logos, product descriptions, design elements and other materials, belongs to CPAPmask.eu, its suppliers, manufacturers or licensors unless otherwise stated.

Personal shopping use only
No unauthorized copying
No commercial reuse without permission

Third-Party Links

Our website may include links to third-party websites for convenience, payment, shipping, documentation or product information. We are not responsible for the content, policies or services of third-party websites.

Website Changes & Availability

We may update, change, remove or discontinue website content, products, services, prices, offers or features at any time. We do our best to keep the website available and accurate, but we cannot guarantee that it will always be error-free, uninterrupted or fully up to date.

Limitation of Liability

Nothing in these terms limits your statutory consumer rights under applicable law.

Website Information

We make reasonable efforts to keep information accurate, but website content may contain errors, outdated information or technical issues. Product information should always be checked before purchase where compatibility is important.

Business & Indirect Losses

To the fullest extent permitted by law, we are not liable for indirect losses, loss of profit, loss of business, loss of goodwill or losses caused by circumstances outside our reasonable control.

Privacy & Cookies

Your personal data is processed according to our GDPR & Privacy Policy and Cookie Policy. Please read these documents together with these Terms & Conditions.

Privacy Policy Cookie Policy

Customer Rights

We aim to treat customers with respect, transparency and professional support.

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Respectful Support

Customers have the right to be treated with respect and courtesy when contacting our team.

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Product Information

Customers have the right to receive reasonable product information to help with safe and appropriate use.

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Privacy & Security

Customers have the right to privacy, confidentiality and a secure online shopping environment.

Subscription Terms

If you subscribe to any recurring product, mask replacement plan, AirView-related service or other subscription service, additional subscription terms may apply. Please read the specific subscription terms shown on the relevant product or service page before subscribing.

Terms & Conditions FAQ

Do I accept these terms when I place an order?

Yes. By placing an order through CPAPmask.eu, you agree to these Terms & Conditions, our Privacy Policy, Cookie Policy, Shipping Information and Refund & Returns Policy.

Can CPAPmask.eu cancel an order?

Yes. We may cancel or refund an order in cases such as payment issues, stock errors, pricing errors, suspected fraud, incorrect customer information or delivery restrictions.

Are CPAP product pages medical advice?

No. Product pages, blog posts and website information are for general information only. They are not medical advice and should not replace advice from a qualified healthcare professional.

Can I return an opened CPAP mask?

Usually no. Opened or used CPAP masks, cushions, tubing, filters and similar hygiene-sensitive products cannot normally be returned unless confirmed faulty after inspection.

Who is responsible for choosing the correct size or part?

The customer is responsible for selecting the correct size, product, part or accessory. If you are unsure, contact us before ordering.

Do non-EU customers pay customs fees?

Yes, local VAT, customs duties, import taxes or courier handling fees may apply outside the EU. These charges are the customer’s responsibility.

Can these terms change?

Yes. We may update these Terms & Conditions when needed. The version published on this page applies at the time you use the website or place an order.

Need Help Before Ordering?

If you are unsure about a product, size, compatibility, shipping method, return rule or warranty issue, contact us before placing your order.

Contact Us Shipping Info Returns Policy

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