Shipping Information

Shipping Information

We aim to provide Fast and Reliable delivery services

CPAPmask.eu is a European based company and all our shipments to Europe are free of custom duties

We deliver both in Europe and International. The shipping cost is calculated during checkout after you provide the actual shipping address. There may be a difference in shipping cost, which could be requested, in case courier companies change their price list unexpected. In that case CPAPmask.eu must inform the customer and proceed according to customer acceptance.

IMPORTANT NOTE FOR NON-EUROPE COUNTRIES

All our prices for non-Europe countries are without VAT.

In some countries, Customs, Duties, or Handling charges may be applied by local authorities. We do not take any responsibility for these charges.

Delivery time table

Europe

Worldwide

Regardless the shipping method you choose, parcel tracking will be available and the tracking number will be sent to you by e-mail.

*Please Note that CPAP Batteries are not allowed to be shipped via air transport (usage is allowed), so express delivery is not applicable

Order Processing

All orders go through three stages:

1. Funds are authorized and the transaction is checked for fraud before the order to be forwarded to our warehouse.
2. The goods are passing quality inspections for good working and configured for patients needs according to medical prescription where is applicable.
3. The order is dispatched according to the selections you choose on the checkout page.

The CPAPmask.eu usually process your order in 1-2 working days (depending on product availability). As a general rule, we process with priority the express shipping orders, after that the regular ones and lastly those with the free shipping. However, none of the orders will exceed 2 working days to get shipped to you. For Free Shipping we use Regular Post services and we proceed with shipments 2 times per month.

Order sent by courier companies

Courier Companies generally deliver Monday to Friday between 9:00 AM and 5:00 PM. If you have any exception in your order delivery such as delivery time, You will need to note it on the checkout at “Customer Note” or by e-mail so we can inform the courier company. (ALWAYS CHECK YOUR E-MAILS FOR NOTIFICATIONS THAT MAY COME FROM CPAPmask.eu or Courier Companies). 

Please Note: If the goods arrive at you visibly damaged, you must to refuse to accept the delivery and state this on the delivery note. If you are not sure, insist on inspecting the package thoroughly before signing your acceptance. If you sign for the goods (by default accepting them in good condition) and then report any transit damage after that time, no claims for compensation can be accepted. The courier may appear to be in a rush, but it is your right to know what you sign for.

Missed Deliveries

If you miss the delivery, you will receive a notification card or sticker in your letterbox and you will need to get in touch with the courier to arrange a new appointment to receive the good. Please try to be exact in the appointment in order to avoid any other charges by the courier agent. Also note that you will receive an e-mail notification for the location of your goods. If you miss all the attempts by the courier and the goods return back to our facilities, you may have to pay a ‘returned product’ courier charge and you will also have to pay for the postage of products back to you again. You can request the goods to be send to a more convenient address, but this will also incur a re-delivery charge because it will have to go back to couriers’ depot to be relabeled and resent. Note: PO Box numbers cannot be accepted for delivery addresses. CPAPmask.eu is not responsible for packages that are undelivered due to incorrect shipping addresses given by the customer or for packages returns because the customer failed to pick it up at the post office. If you have any queries regarding the delivery of your order, CPAPmask.eu will attempt to notify you by email, so please until you receive your goods check your e-mails periodically.

Contact us at Customer Service:

[email protected]