Shipping Information

Shipping Information

We aim to provide Fast and Reliable delivery services

CPAPmask.eu is a European based company and all our shipments to Europe are free of custom duties

We deliver both in Europe and International. The shipping cost is calculated during checkout after you provide the actual shipping address. There may be a difference in shipping cost, which could be requested, in case courier companies change their price list unexpected. In that case CPAPmask.eu must inform the customer and proceed according to customer acceptance.

IMPORTANT NOTE FOR NON-EUROPE COUNTRIES

All our prices for non-Europe countries are without VAT.

In some countries, Customs, Duties, or Handling charges may be applied by local authorities. We do not take any responsibility for these charges.

Delivery time table

Europe

Worldwide

Regardless the shipping method you choose, parcel tracking will be available and the tracking number will be sent to you by e-mail.

*Please Note that CPAP Batteries are not allowed to be shipped via air transport (usage is allowed), so express delivery is not applicable

IMPORTANT NOTE FOR NON-EUROPEAN COUNTRIES:

All prices for non-European countries listed on our website are exclusive of taxes. During the checkout process, the final price will be calculated without including taxes.

It’s important to note that in certain countries, local authorities may impose customs duties, handling charges, or other fees. CPAPstore.eu does not assume responsibility for these additional charges. It is advisable to familiarize yourself with the customs regulations and potential fees of your country before placing an order.

Order Processing

All orders go through three stages:

1. Funds are authorized and the transaction is checked for fraud before the order to be forwarded to our warehouse.
2. The goods are passing quality inspections for good working and configured for patients needs according to medical prescription where is applicable.
3. The order is dispatched according to the selections you choose on the checkout page.

The CPAPmask.eu usually process your order in 1-2 working days (depending on product availability). As a general rule, we process with priority the express shipping orders, after that the regular ones and lastly those with the free shipping. However, none of the orders will exceed 2 working days to get shipped to you. For Free Shipping we use Regular Post services and we proceed with shipments 2 times per month.

Order sent by courier companies

Courier Companies generally deliver Monday to Friday between 9:00 AM and 5:00 PM. If you have any exception in your order delivery such as delivery time, You will need to note it on the checkout at “Customer Note” or by e-mail so we can inform the courier company. (ALWAYS CHECK YOUR E-MAILS FOR NOTIFICATIONS THAT MAY COME FROM CPAPmask.eu or Courier Companies). 

Please Note: If the goods arrive at you visibly damaged, you must to refuse to accept the delivery and state this on the delivery note. If you are not sure, insist on inspecting the package thoroughly before signing your acceptance. If you sign for the goods (by default accepting them in good condition) and then report any transit damage after that time, no claims for compensation can be accepted. The courier may appear to be in a rush, but it is your right to know what you sign for.

Missed Deliveries

In case you miss the delivery, you will receive a notification card or sticker in your letterbox and you will need to get in touch with the courier to arrange a new appointment to receive the good. Please try to be exact in the appointment in order to avoid any other charges by the courier agent. Also note that you will receive an e-mail notification for the location of your goods. In the event that all attempts of delivery are unsuccessful, and the goods are returned to our facilities, you may be subject to a ‘returned product’ courier charge. Additionally, you will be responsible for covering the postage costs for reshipping the products back to you. You can request the goods to be send to a more convenient address, but this will also incur a re-delivery charge because it will have to go back to couriers’ depot to be relabeled and resent. Note: PO Box numbers cannot be accepted for delivery addresses. CPAPmask.eu is not responsible for packages that are undelivered due to incorrect shipping addresses given by the customer or for packages returns because the customer failed to pick it up at the post office. If you have any queries regarding the delivery of your order, CPAPmask.eu will attempt to notify you by email, so please until you receive your goods check your e-mails periodically.

One Stop Shop (OSS) system in the EU

CPAPmask.eu is proud to participate in the EU’s One Stop Shop (OSS) VAT scheme, enhancing your shopping experience. As our valued customer, you benefit from simplified VAT payments for purchases made on our platform, in compliance with EU regulations. CPAP Store Ltd ensures the correct VAT handling by processing the VAT return to the country where the order was placed, adhering to the specific VAT percentage of that country.

At CPAPmask.eu, we adjust the VAT percentage during checkout, providing accurate and transparent VAT calculations in accordance with the respective shipping country’s regulations. While our base VAT is set at 20%, please note that during the checkout process, the VAT percentage applied to your purchase will be recalculated based on the VAT rate of the shipping destination country.

For orders shipped to countries outside of Europe, VAT will be excluded during the checkout process. Please note that your local customs authority may apply VAT, duties, and other import charges upon arrival in your country. These additional charges are the responsibility of the customer and will be assessed by your country’s customs authorities in accordance with their regulations. For a seamless experience, we recommend checking with your local customs office to understand the specific charges that may apply to your order.

Contact us at Customer Service:

[email protected]