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Shipping Information
Fast & Reliable CPAP Delivery
We ship CPAP masks, machines, parts and accessories across Europe and internationally with clear delivery options and tracking.
DHL Shipping
Tracking Included
EU Delivery
Worldwide Options
Shipping Overview
At CPAPmask.eu, we aim to provide fast, reliable and transparent delivery services for customers in Europe and worldwide.
European Orders
As a European-based company, shipments within the European Union are free from customs duties.
- No EU customs duties
- Standard and express options
- Tracking number by email
International Orders
We also ship internationally. Delivery time and customs charges may vary depending on the destination country.
- VAT excluded where applicable
- Import charges may apply
- Customer is responsible for customs fees
Tracked Delivery
Regardless of the selected shipping method, you will receive a tracking number by email once your order is dispatched.
- Email tracking updates
- Courier delivery monitoring
- Customer support available
Estimated Delivery Times
Delivery times are estimates and may vary depending on product availability, courier performance, destination and customs clearance.
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Europe | Express Shipping – DHL | 1–3 working days |
| Europe | Standard Shipping – DHL | 4–7 working days |
| Europe | Free Shipping – DHL | 7–12 working days |
| Worldwide | Express Shipping – DHL | 3–5 working days |
| Worldwide | Standard Shipping – DHL | 5–12 working days, depending on destination |
| Worldwide | Free Shipping – DHL, where available | 15–20 working days |
Important Note About CPAP Batteries
Due to air transport regulations, CPAP batteries cannot be shipped by air. Express delivery is not available for CPAP batteries. If express shipping is selected for an order that includes a battery, the shipping method may be downgraded to standard delivery and any shipping cost difference will be refunded to the original payment method.
How Shipping Costs Are Calculated
Shipping costs are calculated at checkout based on your delivery address, selected shipping method and parcel details.
Checkout Calculation
The final shipping price is shown during checkout before you complete your order.
- Based on destination country
- Based on shipping method
- Based on courier availability
Courier Rate Changes
If courier companies update their rates unexpectedly and a shipping cost difference appears, we will inform you and proceed only after your acceptance.
- No hidden changes without approval
- Clear communication before dispatch
- Customer confirmation required
Free Shipping Policy
Free shipping may be available for eligible orders and destinations, but it is not available everywhere.
- Free shipping is not available for overseas destinations where economy delivery is not possible.
- Free shipping does not remove customs duties or import charges for non-EU countries.
- Customs duties and import charges are determined and collected by local authorities.
Order Processing Before Shipment
Every order goes through basic checks before dispatch to protect customers and ensure the correct items are shipped.
1
Payment & Security Check
We verify payment authorization and screen transactions for security before preparing the order.
2
Product Check
Products are checked and, where applicable, configured according to prescription or order requirements.
3
Dispatch
Orders are shipped according to the selected delivery method and tracking information is sent by email.
Processing Time
Orders are usually processed within 1–2 working days. Express shipping orders are prioritized first, followed by standard shipping and then free shipping orders. Orders with free shipping via regular post may be dispatched in scheduled batches.
Courier Deliveries
Courier deliveries generally take place Monday to Friday during normal working hours.
Delivery Hours
Most courier deliveries are completed Monday to Friday, usually between 9:00 AM and 5:00 PM.
- Monitor your email for courier updates
- Use your tracking number to follow delivery
- Add special instructions during checkout if needed
Special Delivery Instructions
If you have special delivery instructions, please write them in the “Customer Note” field at checkout or contact us immediately after placing the order.
- Doorbell notes
- Preferred delivery details
- Useful courier instructions
Damaged Packages
If a package appears damaged at delivery, you must refuse delivery and ask the courier to record the damage on the delivery slip. If you sign for the parcel without reporting damage, the shipment is considered received in good condition and damage claims may not be accepted.
Missed Deliveries & Re-delivery
Please monitor your tracking and be available for delivery to avoid delays, return fees or additional charges.
If You Miss Delivery
- The courier may leave a notification card or send tracking updates.
- You must contact the courier to arrange a new delivery.
- Failure to be present at the arranged time may result in additional charges.
Returned Parcels
- If delivery attempts fail and the package is returned to us, return and reshipping costs may apply.
- For address changes after dispatch, a re-delivery charge may apply.
- We are not responsible for undelivered packages caused by incorrect addresses or uncollected parcels.
- PO Box addresses are not accepted.
Deliveries Outside the EU
For shipments outside the European Union, VAT may be excluded at checkout. Local customs authorities may apply VAT, customs duties, handling charges or other import fees when the parcel arrives in your country.
- Import fees are the customer’s responsibility.
- CPAPmask.eu does not cover customs duties, local VAT or handling fees.
- Customs delays are outside our control.
- We recommend contacting your local customs office before placing an order.
Shipping FAQ
Will I receive a tracking number?
Yes. Once your order is dispatched, you will receive a tracking number by email so you can monitor your shipment.
Are EU orders subject to customs duties?
No. Shipments within the European Union are free from customs duties.
Do non-EU customers pay customs or import fees?
Yes, local VAT, customs duties, handling charges or import fees may apply. These charges are determined by local authorities and are the customer’s responsibility.
Can CPAP batteries be shipped by express air delivery?
No. Due to air transport regulations, CPAP batteries cannot be shipped by air. Express shipping is not available for CPAP batteries and the shipping method may be changed to standard delivery.
How long does order processing take?
Orders are usually processed within 1–2 working days. Express orders are prioritized before standard and free shipping orders.
What should I do if my parcel looks damaged?
You should refuse delivery and ask the courier to record the damage. If you sign without reporting damage, the parcel is considered received in good condition.
Can I use a PO Box address?
No. PO Box addresses are not accepted for delivery.
Need Help With Shipping?
Contact our team if you need help choosing the correct shipping method, tracking your parcel or understanding delivery options for your country.