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VAT-Free Orders
VAT Refund Option for Non-EU Customers
Customers with permanent residence outside the European Union may be able to request a VAT refund through Vatfree.com after purchasing from CPAPmask.eu.
Non-EU Residents
VAT Paid First
Customs Stamp
Strict Timeline
Who Can Apply?
This VAT refund option is intended only for private customers who permanently reside outside the European Union.
Non-EU Residence
You must have permanent residence outside the European Union to apply for the VAT refund process.
- Private customers only
- Permanent residence outside the EU
- Passport copy may be required by Vatfree.com
VAT Is Paid First
All CPAPmask.eu orders are placed normally with VAT included. You pay the full amount at checkout.
- Order is paid with VAT
- Invoice is issued normally
- Refund process starts after purchase
Export Proof Required
VAT can only be refunded if valid export documentation proves that the goods left the European Union.
- Customs export stamp required
- Flight or travel proof required
- Documents must be accepted by Vatfree.com
Important: Tell Us Before or During Checkout
If you plan to request a VAT refund, please write this clearly in the “Order Notes” field during checkout or contact us immediately after placing the order. The invoice date and your EU departure date must be very close, usually within 3–5 days maximum.
How the VAT-Free Process Works
The process is handled through Vatfree.com and requires specific documents and timing.
1
Place Your Order Normally
Place your order on CPAPmask.eu and pay the full amount including VAT at checkout.
2
Register With Vatfree.com
After purchase, register your order with Vatfree.com and follow their instructions for the VAT refund request.
3
Get Customs Export Stamp
When leaving the EU, get the invoice and VAT-free export form stamped by customs at the airport or border.
4
Upload Documents
Upload the stamped invoice, passport copy, airline ticket or travel proof and any other required documents to Vatfree.com.
5
Vatfree.com Reviews the Request
Vatfree.com validates your documents and sends us the required confirmation when the refund request is accepted.
6
VAT Refund Is Processed
Once the request is correctly validated and we receive the official notification, the VAT refund process can be completed according to the approved procedure.
Documents You May Need
Vatfree.com may require several documents before they can validate your VAT refund request.
- Invoice from CPAPmask.eu.
- VAT-free form generated through Vatfree.com.
- Customs stamp confirming export from the European Union.
- Copy of your passport.
- Copy of your airline ticket or travel document.
- Any additional documents requested by Vatfree.com.
Important Timing Rules
The timing is very strict because VAT must be declared correctly through EU and Greek tax systems.
Invoice Date & Flight Date
The invoice date and your departure date from the European Union must be very close, usually within 3–5 days maximum.
- Order date must match travel timing
- Departure must be close to invoice date
- Late requests may be rejected
Longer Stay in the EU
If you will remain in the EU for longer than a few days after receiving the goods, please contact us before shipment. In some cases, we may issue a delivery note first and issue the invoice closer to your departure date, if this is possible and compliant.
- Contact us before shipment
- Must be handled within the same calendar month
- Not always possible after invoicing
Example: Why Timing Matters
If you buy today but leave the European Union in two months, we may not be able to refund VAT because the VAT may already have been declared through the relevant tax system. Please contact us before ordering if your departure date is not close.
Example Timeline
This is a simple example of how the process usually works when the timing and documents are correct.
| Step | Example Timing | What Happens |
|---|---|---|
| Order placed | Day 1 | You place your CPAPmask.eu order and pay the full amount including VAT. |
| Export from EU | Day 2–4 | You leave the EU and get the invoice and VAT-free form stamped by customs. |
| Documents uploaded | Day 5–7 | You upload the required documents to Vatfree.com. |
| Validation | Day 8–10 or later | Vatfree.com validates the request and sends the required notification for the refund process. |
Customs Stamp Requirement
VAT exemption for exports outside the European Union requires valid proof that the goods have actually left the EU. For compliance reasons, customs export documentation must be complete, valid and acceptable to the Greek tax authorities. If the documentation is incomplete, unclear or rejected, the VAT refund cannot be approved.
What CPAPmask.eu Is Responsible For
CPAPmask.eu can support the process, but the VAT refund depends on correct customer documents and Vatfree.com validation.
We Can Help With
- Issuing the order invoice correctly.
- Noting your VAT refund request when you tell us upfront.
- Reviewing timing before shipment when possible.
- Processing the approved VAT refund after valid confirmation.
Customer Responsibility
- Registering the request with Vatfree.com.
- Getting the correct customs stamp when leaving the EU.
- Uploading all required documents on time.
- Ensuring passport, travel and export proof are valid.
- Following the exact instructions from Vatfree.com.
Disclaimer – Vatfree.com
CPAPmask.eu does not operate Vatfree.com and is not responsible for delays, errors, rejected claims, missing documents or decisions made by Vatfree.com. We mention Vatfree.com only as an available tool that non-EU customers may choose to use for a VAT refund request.
Before You Order
If you plan to apply for a VAT refund, please contact us before ordering or write it clearly in the “Order Notes” field during checkout.
- Tell us that you plan to request a VAT refund.
- Confirm your expected EU departure date.
- Make sure the invoice date and travel date are close.
- Do not wait weeks or months after purchase to request the process.
VAT-Free Orders FAQ
Can I place an order without paying VAT?
No. Orders are placed and paid normally with VAT included. The VAT refund process happens after purchase and only if the required documents are validated.
Who can apply for a VAT refund?
Only private customers with permanent residence outside the European Union may apply through this process.
Do I need to tell CPAPmask.eu before ordering?
Yes, we strongly recommend telling us before ordering or writing it in the “Order Notes” field during checkout. Timing is very important.
How close must the invoice date and travel date be?
The invoice date and your departure date from the European Union must usually be very close, around 3–5 days maximum.
What happens if I leave the EU much later?
If you leave the EU much later, the VAT refund may not be possible because the VAT may already have been declared. Contact us before ordering if your stay will be longer.
Does CPAPmask.eu process the refund directly?
The request must be handled through Vatfree.com. CPAPmask.eu can process the approved VAT refund only after the required validation and notification are completed.
What if Vatfree.com rejects my request?
If Vatfree.com rejects the request due to missing, late, incorrect or invalid documents, CPAPmask.eu cannot approve the VAT refund.
Can companies use this VAT-free process?
This page refers to private customers residing outside the EU. Business purchases may follow different VAT rules and should be checked before ordering.
Planning to Request a VAT Refund?
Contact us before placing your order so we can check the timing and help you avoid problems with the invoice date, customs stamp or departure date.